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Montgomery County, Maryland
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Frequently Asked Questions
  1. What is Alert Montgomery?
  2. What is an Alert Montgomery account and how do I create an account?
  3. How does Alert Montgomery work?
  4. Who sends out alerts?
  5. What types of alerts will be sent?
  6. Is the Alert Montgomery system compatible with all cell phones?
  7. How many devices/email addresses can I add to my account?
  8. I signed up for my city's alert system, but I am also getting messages from the county. Why?
  9. If I sign up for alerts from two networks (like the city and the county) will I get two messages?
  10. How do I receive Alert Montgomery alerts on Sirius/XM Satellite Radio?
  11. What do I do if I forget my login information?
  12. I want to stop receiving alerts from Alert Montgomery. How do I un-enroll?

What is Alert Montgomery?
Alert Montgomery is a software application used to send emergency alerts, notifications and updates to electronic devices including: cell phones, pagers, smart phones, e-mail accounts. In the event of an emergency, natural or man made, the county will be able to send important alerts and updates directly to county residents if they choose to create an Alert Montgomery account.

Click to register now!

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What is an Alert Montgomery and how do I create an account?
Individuals may sign-up for an Alert Montgomery account in order to receive emergency alerts and notifications from the county. Multiple devices can be added to each individual account and alerts can be sent to all devices listed. In order to sign up for an account, follow the instructions on the "new user" page on the Alert Montgomery website. Residents can also sign up for the system by texting "MONTGOMERY" to 411911 for weather and urgent emergency alerts.

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How does Alert Montgomery work?
In an emergency situation, an alert will be sent by the county to inform residents of the situation and may give instructions on how to react. Residents should then promptly follow instructions and continue to keep devices near them if subsequent information follows. Even if a resident is using their electronic device when the alert is issued, the alert should still come through.

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Who sends out alerts?
The county has designated various officials to send out alerts. Alerts may go out to everyone in the county or selected groups of individuals depending on the type of emergency. When signing up for Alert Montgomery, users can pick and choose the type of alerts they would like to receive.

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What types of alerts will be sent?
A variety of alerts can be sent through Alert Montgomery. Some categories of alerts include: fire, weather, accidents, road closures, utility disruptions, disaster notifications (such as a terrorist attack), government notifications, and school notifications. More specific examples of alerts can be seen below.

Emergency Situations:

  • Notification of location of the nearest emergency shelter, available bed space, and hours of operation during a crisis
  • Notification of available evacuation routes
  • Activation of special teams within the community

Precautionary Warnings:

  • Severe weather warnings
  • Change in the Homeland Security Advisory System terror alert level
  • Precautionary evacuation orders

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Is the Alert Montgomery system compatible with all cell phones?
Yes. The Alert Montgomery system uses the text messaging (SMS network) feature on cell phones. With a pager, the alerts come through like a page. All cell phone companies offer text messaging, so if you are unsure about text messaging on your cell phone, it is best to talk to your service provider. Text messages are short messages that contain between 100 and 160 characters. Most carriers activate this service automatically.

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How many devices/email addresses can I add to my account?
Users are permitted to have two devices and two email addresses linked to their Alert Montgomery account.

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I signed up for my city's alert system, but I am also getting messages from the county. Why?
The county and the city have interlinked systems.

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If I sign up for alerts from two networks (like the city and the county) will I get two messages?
Yes. Each alert network sends messages to the registered users and does not distinguish between individuals registered on multiple systems.

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How do I receive Alert Montgomery alerts on Sirius/XM Satellite Radio?
Alert Montgomery alerts are broadcasted over the Metro Washington, DC Weather, Traffic, and Emergency Channel 134 on Sirius/XM Radio.

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What do I do if I forget my login information?
If you forget your login information, please call the county's information line at 240-777-0311.

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I want to stop receiving alerts from Alert Montgomery. How do I un-enroll?
In order to un-enroll, residents can text "MONTGOMERY STOP" to 411911 from all registered devices. Residents can call the county's information line at 240-777-0311 with a request to disconnect all linked devices. Users choosing to stop service should ensure that the request covers all devices listed when the Alert Montgomery account was registered.

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RS Logo SmallAlert Montgomery is a product of Cooper Notification protected by U.S. Patent No. 7,409,428, other patents pending. Roam Secure, Roam Secure Alert Network, and RSAN are trademarks of Cooper Industries in the United States and other countries. You are not permitted to use the Cooper trademarks without the prior written consent of Cooper Industries.